We know life gets busy, and sometimes you may need to cancel or reschedule an appointment that you have with us.

Your appointment time has been reserved especially for you and we ask that you value and respect the time we have set aside. We ask that you give us a minimum of 48 hours notice to cancel or reschedule an appointment. This gives us enough time to offer the appointment to other patients in need.

A missed appointment is:

a) an appointment that you do not show up for or

b) an appointment that you provide less than 48 hours notice to either cancel or reschedule (In the case of illness we need you to let us know as soon as you are aware that you’re unwell) or

c) an appointment where you arrive more than 10 minutes late.

We understand that occasionally, emergencies can happen and if you do need to cancel within the 48 hour window we will do our best to accommodate this, however, for repeat short notice cancellations a either a fee may apply, or a requirement to make a non refundable prepayment before making any further appointments. This is at our discretion. With repeated missed appointments, we may decline to make another appointment for you.

As a courtesy, we do our best to help you remember your appointment’s date and time by sending you reminders by text, email or a phone call. This way, if you have forgotten you had an appointment and need to reschedule, you can let us know in time. This helps you to avoid any penalties and we can fill any missed appointments with patients on our short notice lists.